Q. How to turn the watch ON/OFF

A.1: Press the power button for 3 seconds to turn ON the watch. if it fails, charge the watch and try again later.
A.2: Hold down the “Voice Message Button” and the “Power/SOS Button” at the same time to turn off the watch: Or, turn off the watch via the “watch settings” in the app, this only works if you are the administrator.
A.3: If the watch does not have a SIM Card, hold down the “Power/SOS Button” to turn off the watch.

Q. What should I do if the QR code doesn’t work?

A. If the QR code doesn’t work, try again in a bright place or adjust the distance between your phone camera and the QR Code.

Q. What mobile operating systems are compatible?

A. IOS 7.0+ ; Android 4.0+

Q. Why are some people unable to call the watch?

A.1: To protect the privacy and safety of its owner, only the relatives, administrator and the pre-set contact list can make a phone call.
A.2: If there is a private contact between the administrator and the watch simply add it to the contact list.

Q: How do I change the administrator?

A: Log into the app using the administrator’s account, enter the “Family Member” page. Hold down the new administrator number and tap “Transfer Administrator Rights”.

Q: How do I delete family member?

A: Log into the app using the administrator’s account, enter the “Family Member” page. Hold down the member you wish to remove and tap “delete”.